The below is general maintenance only. See Technical Specifications for fabric specific care instructions.

Vacuum and shake off dirt: There are two ways to remove dust from window furnishings – for heavy fabrics such as wool, you can vacuum the dust off the window furnishing. For more delicate fabrics such as sheer, velvet and polyester, shake them well, so the dust can fall and settle around the room, then vacuum the surroundings and wipe the dirty furniture.

Brush away lint: Certain fabrics can collect lint and pet hair. Use a vacuum, lint roller or brush to remove lint and pet hair.

Clean the window: Clean your windows regularly to protect your window furnishings from the transfer of dirt and dust from the window. Avoid spraying cleaning products on the windows directly, because these cleaning products may collect dust on the window furnishings. Instead, spray your cleaning products onto a cloth and then apply the cloth directly to the window.

Air out: It’s important to let your window furnishings breathe. Exposing them to fresh air will prevent mould growth and smell.

Note that if you maintain your window furnishings, and there are no accidents, you will not need to dry clean your window furnishings.

This warranty covers the repair or replacement of any defective material or component in our products. Thermal Blinds and Curtains provides a manufacturer’s warranty that your product will be free from defects in material and workmanship for up to a maximum of up to:

• Roller and cellular blinds seven (7) years;
• Curtains three (3) years;

from the date of the Thermal Blinds and Curtains invoice. Thermal Blinds and Curtains must be notified of any defect in writing within three (3) years of installation for roller and cellular blinds and seven years (7) for curtains.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the product repaired or replaced if the product is defective. Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time.

For information on Australian Consumer Laws, please visit Australian Consumer Law website at www.consumerlaw.gov.au.

This warranty is valid when payment for the product has been paid in full and proof of purchase is provided to Thermal Blinds and Curtains.

This warranty supersedes all previous and existing materials relating to warranties published by Thermal Blinds and Curtains.

The Warranty does not cover:

• the cost of access equipment (e.g. Scaffold, cherry picker, scissor lift, etc.) or electrical works necessary for repairs.
• products that are requested outside recommended sizes by Thermal Blinds and Curtains
• any conditions caused by normal wear and tear;
• alterations and repairs to the product, not carried out by Thermal Blinds and Curtains, water damage, accidents, misuse, or incorrect installation;
• exposure to the elements (sun damage, wind or rain), discolouration over time;
• damage caused by storms, extreme winds, tempest and/or vandalism;
• exposure to chemicals, and any type of corrosive element such as, cleaning products, insects, marine environments and salt air;
• damage or malfunctioning, caused by incorrect or inappropriate electrical wiring of connections by other parties;
• damage created by obvious failure to regularly inspect and maintain;
• where any component other than Thermal Blinds and Curtains component has been used, unless otherwise approved by Thermal Blinds and Curtains in writing;
• costs relating to incorrect measuring and/or installation not undertaken directly by Thermal Blinds and Curtains.
• any damage resulting from exposure to high moisture and high humidity environments (resulting in mould, mildew or fungal growths) e.g. kitchens, bathrooms;
• condensation damage; and
• failure to follow Thermal Blinds and Curtains care, maintenance and operating instructions which are published on our website and supplied with the product.

This warranty is not transferrable, and only the original purchaser of the product/s can make a claim under this warranty. Claims made against transit damage, short supply or visible defects to the products, must be reported within forty eight (48) hours of receipt of goods, and be accompanied by photographic evidence for assessment by Thermal Blinds and Curtains.

Thermal Blinds and Curtains warranty is void if the product is resold.

Because all of our blinds and curtains are made just for you, we are unable to offer a refund or exchange unless the product has a manufacturing defect.