How do Thermal Blinds and Curtains work?

During winter months, warm air escapes through the windows, while during summer, solar energy enters through these same windows. By creating different types of barriers that effect heat transfer, our products regulate temperature naturally to reduce your energy consumption and costs required for heating and cooling.

See How it Works for details.

Will Thermal Blinds and Curtains work for me?

This is the most important but difficult question to answer. Every thermal environment is different and results may vary depending on the type of window furnishing and how it is operated.

Our products have been tested and proven effective across a variety of different home and workplace scenarios. See How it Works for details.

We’ve tried to include as much information as we can about all our products on our website, but you should contact us directly so that we can understand your thermal issues and recommend the most effective product.

Can you install my products?

Yes. We offer supply and install Australia wide.

Please contact us directly by phone or email for more information.

What are your payment options?

Payment can be made by credit card, debit card or through EFT payment.

Note that there will be a 1.75% surcharge for credit card payments.

Can I order a sample?

Yes, we offer samples for all of our blinds and curtains. It’s sometimes challenging to visualise how a fabric would work in a room setting so we encourage you to order samples if you’re unsure.

Note that samples are free, however there is a small charge for delivery. Contact us to request a colour sample and for custom colours or designs.

How long does it take / what is your lead time?

To ensure the best results for all our customers, all of our products are made to measure.

Our normal lead time is four to six weeks. However, lead times vary based on a number of factors including delivery times and installers schedules.

Contact us if you need an expedited order.

What is your minimum and maximum size?

The minimum and maximum size varies by product.

See our Technical Specifications for more details.

What is included with my product (brackets, track etc)?

All products are delivered as a finished product ready to be installed. This includes brackets and tracks.

You will be able to customise these components and to add optional extras when you order your product.

How do I care for and clean my product?

Care and cleaning instructions vary by product.

See our Technical Specifications for more details.


Do you offer discounts for large and commercial orders?

Yes. Please contact us directly by phone or email for more information.


How much does delivery cost in Australia?

Delivery is at cost Australia wide.

Please contact us directly by phone or email for more information.

How long does delivery take?

From a confirmed order, delivery will occur within four to six weeks.

During busy periods our delivery time frames can extend, however we will be sure to let you know if this is likely to happen.

Please contact us directly if you need expedited delivery.

What happens if I'm not home?

The delivery company will leave you a card to get in touch with them and arrange for the order to be collected or re-delivered at another time.

Do you deliver outside Australia (international delivery)?

Yes. Please contact us directly for more information on timings and costs.

Can you deliver to a PO Box?

We can only deliver samples to a PO Box.

All of our blinds and curtains are delivered using freight companies, so we’re unable to deliver to a PO Box address.

How do I track my order?

After you place your order, we will send you emails to keep you up to date with the progress of your product. Once your blind or curtain is sent for delivery, we will send you tracking details so you can track the delivery.

What do I do if my blind or curtain is damaged in delivery?

Unfortunately accidents in delivery do happen.

If your product is damaged in delivery please contact us directly by phone or email with photos of the damaged packaging, blind or curtain and we’ll organise to have the damaged blinds or curtains replaced.


Do you offer any warranty?

Yes. All of our products come with a limited nationwide back to base warranty, covering component failure and manufacturing issues.

Our roller blinds have a seven year warranty while our cellular blinds and curtains have a three year warranty.

See Maintenance and Warranty for details.

Can I exchange or return my blind or curtain?

Unfortunately no.

Because all of our products are made just for you, we are unable to offer a refund or exchange unless the product has a manufacturing defect.


How can I contact you?

We’re here to help!

If you have any questions you can contact us directly by phone 1800 252 278, or email [email protected].

Our head office is at 12 Whiting St, Artarmon, NSW, Australia 2064.

Regulate temperature naturally

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